Issue with account plan not showing, troubleshooting steps taken, problem resolved.

Hii have quqestion why my account doesnt have any plan

Hi thanks for reporting this, you may be able to resolve this by refreshing the page. We are looking into a possible fix internally but there isn’t anything to worry about in regards to your specific plan, it instead looks to be a small UI bug.

Hithanks to back to me but still i cant do anything

i tried new browser nothing i am stuck 😞

I can attempt to invite myself in to the project to see if I can solve the issue that way if you are comfortable?

sure

but i cannot have access to members

I can send the invitation through a backend service internally on our end. One moment

Ok, I am not seeing any of the same issues you are when I logged in to the project, can you try logging out of sanity completely and then back in (clicking your profile in the top right corner and logging out)?

same

Hmm, I am going to remove you from the project, and then re-invite you as the administrator. Please check your email for the invitation here shortly.

ok

Invitation is on it’s way now

same

Thanks for walking through all of these steps in troubleshooting with me. I am going to escalate this to our backend team with the information I have gathered and circle back around to you as soon as I hear back or know more. That said, there is a bit of difference in time zones so please be patient as we work to resolve this.

sure no problem

Again, my apologies this isn’t working as intended for you, quite a strange bug indeed.

take your time

Fixed thanks 👏

I’m just starting here, leaning (and loving). I think I ran into similar snag or other, I seen to have a conflict with the plans on mine too. See screenshot. How can I remove one, and ensure I'm working with the Boosted Growth Trial?