Billing issue raised 8 days ago, followed up on Slack. Continued via email.

Hi, I’m having a billing issue that I reached out about 8 days ago but have yet to hear back. Dropping it in here so I can hopefully receive some assistance. Thanks!

Apologies for the delay, . I’ll take a look now and follow up.

Thank you!

I just followed up and will continue the discussion with you via email.